About Us
A Magic Tree is a site owned by Tuttoverde srl, a company operating in the gardening and greenery sector since 2005 and operating in the electronic market since 2009.
A Magic Tree's commitments to customers
Reliability
The seriousness of amagictree.com is demonstrated by its belonging to a large Italian group.
All online payments for the purchase of products on amagictree.com are safe because they are made directly on the Paypal site via a Secure Server that adopts the SSL (Secure Socket Layer) protection system.
This prevents the information entered from being intercepted, modified or falsified. Furthermore, amagictree.com never becomes aware of its customers' credit card information.
Speed of order processing
For all those orders containing products with immediate availability in stock and paid by 12:00 on a working day by credit card or Paypal, amagictree.com undertakes to deliver them to the courier the same evening.
This, thanks to the presence of an advanced logistics hub, based on an information system capable of giving the Customer constant monitoring of warehouse availability, acceptance and the progress of the order.
The customer first of all
amagictree.com has an internal team, contactable via email and telephone, dedicated to customer assistance both in the pre-purchase phase, guiding them in choosing the best product for their needs or to answer any questions about the site, both in the post-purchase phase in resolving any problems.
amagictree.com follows its customers in all phases of the order, until the product is regularly delivered.
Wide choice
amagictree.com guarantees its customers an increasingly broad and varied product catalogue.
Product quality
amagictree.com offers its users only products from the best brands on the market, guaranteeing reliability and quality.
Content quality
The importance of correct information is the basis of every purchase, therefore amagictree.com has set up an internal team of product specialists to draft and check the technical data sheets accompanying the products, using only official data from the manufacturers.
By publishing the reviews sent by its users, amagictree.com also undertakes to provide direct user experiences of the products offered.
Transparency
In all its activities, amagictree.com guarantees maximum transparency.
This commitment translates into clear communication in each product sheet in the possibility of following the progress of the order in its individual phases, up to its delivery; in the publication of all opinions received from customers.
Withdrawal
In compliance with the Consumer Code, amagictree.com gives its customers (not holders of VAT number) the opportunity to return a product within 14 days of receiving the order, for any reason and without incurring any penalties (any shipping costs shipping and accessories will not be returned).
Guarantees
All products offered by amagictree.com are original and covered by a 24 month warranty (or 12 months if the customer purchases with a VAT number) for defects of conformity, pursuant to Legislative Decree no. 206/05.